APL Federal Credit Union

We applied for membership and an auto loan on Monday because we saw APL had good reviews and the 5.99% rate was lower than any from banks or car dealerships. The application process was very easy; I was able to upload supporting documents. On Tuesday we found the car we wanted to buy at Hertz, but their policy is that they don't hold cars. The market for this car--Toyota Sienna--is really insane right now. They're bought before they hit lots. Two different dealers tried to buy the car from Hertz between Tuesday afternoon and Wednesday afternoon! So on Tuesday afternoon I called APL begging for someone to update us on the status of our membership and loan to see how quickly we could buy the car. Judy called me back and explained that the 2 different employees who were working on our membership and loan had left for the day, but she was going to stay and try her best to get us a check before APL stopped cutting checks in about 80 minutes. We were frantically talking on the phone, sending documents back and forth, having Hertz revise an error in the Buyer's Order...and she got it done. She had to stay past her duty day while there was a major storm going on and she kept telling ME to be careful driving to get the check. SO unbelievably kind. I picked up the check at the APL drive-thru and sent a photo of it to convince Hertz to hold the car. Seriously Judy is a hero!!!! No way would anyone at a corporate bank stay late in a storm to get this done for strangers. We are so happy with our decision to use APL. Thank you APL and thank you Judy!

This was my first time getting an auto loan for a car I was buying and not going to lease. Craig Dickerson was the agent that helped me. He was nice and knowledgeable. He helped me get an auto draft loan as I was still trying to figure out what vehicle I was buying. He explained the differences in auto loans and was always able to answer my questions quickly. We went over the different add ons like gap and so forth and helped me pick the best plan. I was able to sign all the documents electronically while at work so I didn't have to leave my job. The process was easy and understandable the whole way which I appreciated as a new buyer.

Throughout my auto loan process, I had the absolute pleasure of working with Lori. Can't send enough praise her way for how easy and seamless she made the whole process. From her prompt and detailed responses to my questions early on, to her commitment to being available by phone on the day of my final purchase at the dealership (just in case I ran into issues), she went above-and-beyond from start to finish. Would give her 6 stars if I could! Thank you, Lori!

She was amazing!🎉🎊 She helped me get to the bottom of the problem and make the best decision moving forward. She was patient with my ignorance and guided me to clarity and understanding of how things work. I truly appreciate her willingness to help me understand the why! That’s why I love APL FCU the staff care about the customer 🥰 Ms Douglas you rock! Thank you for everything. Have an amazing 2024🎊